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Universal Windows Direct Earns Esteemed 2014 Angie’s List Super Service Award
Award reflects company’s consistently high level of customer service
Universal Windows Direct has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2014.
Steve the Window Guy, owner of Universal Windows Direct said, “As a family owned business, earning the trust and the praise of our customers is the most important thing to us. We are honored to once again receive this award. It lets us know that our hard work and determination is paying off.”
“Only about 5 percent of the Window companies in Twin Cities have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”
Angie’s List Super Service Award 2014 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
Angie's List helps facilitate happy transactions between nearly 3 million consumers nationwide and its collection of highly-rated service providers in 720 categories of service, ranging from home improvement to health care. Built on a foundation of authentic reviews of local service, Angie's List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.
Replacing windows, siding, doors, and roofing is a scary idea for a lot of people. It can be scary if you've never done it before and you don't know where to start. It can even more scary if you have done it before... but had a bad experience. Guess what? It doesn't have to be. Knowing the right questions to ask when you're hiring a contractor is a great first step in a successful home improvement. Not only that, but feeling confident in your decision and knowing that your contractor is professional will give you the peace of mind you need.
Steve the Window Guy, with Universal Windows Direct MN, can help. Download this free eBook today and get started. You'll be glad you did! We would love the opportunity to earn your business. Call us at 612-866-2888 to schedule a free, no obligation estimate. Or, contact us via email and we'll call you to schedule. Happy home improvements!
Author: Melissa Brager
Imagine sitting at the table with your spouse and the window salesman when you get the question... "Do you want double pane or triple pane glass?" ACK!! I don't know! Panic! What do I want? What do I need? HELP!
If you're going to replace your windows you want to choose the window that is right for you and glass package is a big part of that. The decisions you need to make about glass package are both panes of glass and type of insulating gas. But how are you supposed to know what is right? This blog will give you a few things to think about as you make that decision.
Decision #1: Is double pane enough or would triple pane be better? Here are some things to think about. Is your home exposed to lots of wind? Do you live by a busy road? Are you near a school with lots of bus traffic? Do you have airport noise? If so, the triple pane upgrade is a great option because it can really reduce outside noise. Are you just sick of being cold and you want the most energy efficient window possible? With an extra pane of glass and a second insulating chamber the triple pane window will give you a higher energy rating than a double pane. Not only that, but the overall glass width is typically wider with triple pane so it provides lots of room in the glass to fill with insulating argon or krypton gas. All of that said, in reality, the majority of windows we sell are double pane glass.
Decision #2: "Do you want Argon or Krypton?" Both are odorless, non-toxic gasses used in window construction. They are the gasses that hang out between the outer and inner panes of glass to insulate the unit and slow down the outside air temps from getting inside. Argon gas is the most common insulating gas. Krypton gas is more dense, more energy efficient and more expensive. You can get argon or krypton gas in either the double pane or the triple pane.
So what is the different, really? Just cost? Nope. Should we dive deep into numbers for a second? Energy Star rated windows for MN require that the U-Value is .26 or below. For a double hung window, double pane windows with argon are .26 and triple pane with Krypton are at a .17. (The lower the number the better). So there is absolutely a difference in the glass package you choose. As you make your decision you need to know if the energy efficiency and overall glass package performance is the most important to you, or if budget is. Krypton gas in a triple pane is far and away the nicest window we have, and it is also the most expensive.
Finally, your return on investment is another part of your decision. How long will you live in your house? Is the plan to move in 3-5 years or are you making improvements to your forever house? Upgrades to windows are an investment that will absolutely pay for themselves in energy savings and comfort. Butif you are moving in a few years will you get enough of that investment back? Maybe not. Will the upgrades be awesome selling features? For sure. Will they be enough of a selling feature to command a higher asking price? Not necessarily.
Glass package is just one of the many options you have when choosing your replacement windows.
We are a shop at home company specializing in replacing windows, siding, roofs and front entry doors. As we sit with you and learn about what you want to change on your home we can provide the best product and color options to you. You can expect lots of questions from us as we try to understand what you're looking for. For that reason, it is best if both homeowners are there. We commit to giving you a detailed, same day estimate.
Author: Melissa Brager
Good Stuff? Check out some of our other recent blog posts!
Steve the Window Guy for Universal Windows Direct is owned and operated in Bloomington, MN by Steve and Melissa Brager. Steve and his team are experts at working with people just like you to create a plan for updating and enhancing your home exterior to create beauty, warmth and the curb appeal you dreamed about; at a price within your budget. We are part of a national dealer network that has catapulted the company to the 16th remodeler in the Nation*. Locally we have an A+ rating with the BBB with zero complaints and have won the Angie's Super Service Award 5 consecutive years. Steve has been recognized by Universal Windows Direct as National Dealer of The Year three different times for his hard work and dedication. Updating your home can be easy. Contact us today!
*Source: 2017 Qualified Remodeler Top 500 list
Steve the Window Guy isn't your normal window guy.
Steve The Window Guy sells more than just windows in MN!
I know what you’re thinking.
“Hmmmpf. I need new windows. But I will do anything possible to avoid having a window guy come into my home to give a quote. Those guys give me the creeps.”
You’re right, actually. “Window guys” , in fact contractors in general, don’t have the reputation for being stand up guys. They don’t typically exude cleanliness, professionalism or service. It is a rough reputation that the good guys work to overcome every single day.
You can have a good experience with a window guy.
Selling windows (siding, doors and roofing) is a wild life. It takes me away from my family most evenings and many weekends. My time is important to me. I love my family. I wouldn’t risk being away from them only to waste your time and your family time.
When you invite me into your home, my goal is simple. I want you to be as excited about my company and products as I am. I will Share stories with you about my company and why it means so much to me. I do this because I know you need to feel comfortable with the company before anything else happens.
Next, I’ll show you our products and why I have dedicated my life to stand behind them. I didn’t make the decision lightly and I don’t expect you to either.
Did you know that most guys won’t even bring a sample into your home?
After that comes the fun part. We discuss your project. What is your dream scenario? Is it all the windows or just a few? Do you have a patio door that is worthless? Have you been secretly hoping you could afford the front door? Are you wishing the siding could be next? How is that roof holding up? Are we talking need or want? Are we driven by curb appeal, energy savings or are we strictly working with a budget? Do you like to do all cash or is financing appealing to you? What colors are we talking about? What options? As you can see there is a lot of information that needs to be covered, and that is why I like both homeowners, or both decision makers to be available at the appointment.
Did you know that lots of sales people s don’t even ask what you’re thinking about?
With the information you have given me, I will price out your project. And I will ask for your business. After all, this is how I make my living. I’m not going to spend the evening talking to you without asking for your business. But guess what? I’m also not going to bully you into doing business with me. We’re going to be friends by the time we leave. You’re going to want me doing the work.
You’ve heard the horror stories of the 4 hour sales pitch.
My job is to help you make your decision. Not to convince you to accept mine. To get started today with a free, no obligation estimate on windows, siding, doors or roofing, contact us today or call us at (612)866-2888
Author: Steve Brager
Join us for a behind the scenes look at the filming of Steve's TV Commercial
Steve the Window Guy will soon be on TV!
Imagine this. It’s 5:00 in the morning. You wake up, shower, and then wander into the kitchen for your morning coffee. You turn on WCCO to get the morning news and some insight into the weather. You slowly sip your coffee and zone out at the TV. Then, all of a sudden, BAM!! Steve the Window Guy. He is there on screen, in your face, and exuding WAY MORE enthusiasm than any human should really have at that hour of the morning.
Sounds great, doesn’t it?
The decision to go on TV wasn’t an easy one. We wanted to make sure when we did it, we did it right. We are results people. We will be on TV for a year. We will change our messages, but Steve the Window Guy will be a constant visitor in the homes of people throughout the Twin Cities during their morning routine. Get used to it. Make him your friend. You’re going to love him.
Our whole team is amazing. From our marketing agency to the camera guy, to our WCCO account rep to our producer…. Everyone was awesome and positive, and super professional. Here is how the day went:
Our studio time was at 10:00am. Steve and I met ALO (our agency rep) at WCCO studios downtown. We scored some on street parking in our window-mobile and were buzzed in to the reception area. We were then treated to WCCO visitor badges and ushered into the cozy waiting room. We spent the next 10 minutes tightening up our ad copy and running through the storyboard.
When the filming space was ready we got the quick tour on the way up there. First we saw the Newsroom (SO COOL), then the actual News set (WAY COOLER) and then our space (THE COOLEST). We met our camera guy and producer, and then I stepped to the side to powder Steve’s nose.
We taped on the green screen so luckily we didn’t wear green. (HA HA)
Steve stepped in front of the camera and was a total natural. I know it was nerveracking. He just stood there and delivered his lines and smiled that big goofy smile that he is known for. It was awesome!
We had multiple takes that were so good they could be used. It felt so good to know that we’d end up with a great commercial that represented him so well. After all, if Steve the Window Guy is coming out to your house, you really want to know what to expect, right?
Feeling much more calm on our second pass through the TV set we hopped up on the anchor’s chairs for a photo op. I’m not ashamed to say that I needed help getting up on my chair. It was super high and the wheels looked serious. I was afraid the chair was going to roll away and leave me in a crumpled mess on the floor! Here we are. Hamming it up.
Our last stop in the magical TV tour was the Rooftop Space. AMAZING. We live in the most beautiful city.
Our commercial will start airing on Monday, May 12 in the 4:30am – 9am time slot. We can’t wait for you to see it. When you do, drop us a line and let us know what you think!
Author: Melissa Brager
Contact us for more information at 612-866-2888
Bring out the white shoes and fire up the grill.. this weekend is the official start to Summer! This is always cause for celebration but when you've just survived 7 months of winter and have written off spring entirely, this is even better.
As a home improvement company summer means no more indoor home shows with sensible shoes and pressed shirts. Bring out the shorts and the sunglasses because we will be outside in parks, in tents, and even on the side of the road. Instead of being flanked by window and siding companies we are likely to be flanked by a liquor store, a local gym or a real estate agent. We say goodbye to packing sensible "home show" lunches and say hello to packing gallons of water and enjoying yummy food truck food. Can you say "deep fried apple pie?" I can. With a side of cinnamon ice cream, please. This year we look forward to bringing our baby to these fun summer events so she can enjoy the action and energy of the midway, and maybe even a few rides or a taste of cotton candy. And who knows, if she can help us pull in an extra lead or two all the better!
Ask any window replacement company and they will gladly tell you their installers LOVE working in the summer. Winters get slow and winters get rough and all summer does is get sunny! Yeah!!
Steve The Window Guy sells more than just windows in MN!
When we're not outside work/playing at events we've got new marketing campaigns to work on, new products to share with you, enhancements to our existing products and a new salesman to introduce to you.
On a personal note we are looking forward to being outside. I plan on going to the park, enjoying hot afternoons in the pool, and drinking lemonade with friends and watching some baseball games. I have always dreamed of having an outdoor living space... totally not practical in MN.. but I do have my outside furniture out and my grill cleaned. What else? Burger Friday is Back! Check our Facebook page every Friday for awesome and yummy burger recipes. We don't just stick to beef. You'll see some great chicken, pork, turkey and meat-free burger recipes too.
I. Am. Ready. How do YOU celebrate the beginning of Summer?
Author: Melissa Brager
We laugh sometimes when people ask us "who is your ideal customer?". The answer seems obvious - because our ideal customer is anyone who is looking for windows, siding, or doors at factory direct prices.
BUT..... what that person looks like can be a whole different story. What do I mean? Check it out.
Top 10 "Ideal Customers" of Universal Windows Direct, Twin Cities
- Your niece, the first time home buyer, who wants to update her old single pane windows that came with the house.
- Your neighbor, who is selling their house, who wants to upgrade the front door to something more inviting.
- Your cousin, the Contractor, who is looking to get a better price on a great vinyl windows and keep a bit more cash in his pocket.
- Our previous customers who replaced windows on the first level of the house last year, and are now ready to replace windows in the upper level.
- Your co-worker in North Minneapolis, Fridley, or Forest Lake who was affected by the recent tornadoes and literally needs to replace the windows and siding in their home.
- Your Mom or Dad who are looking to add a bay or bow window to the front of their home.
- You. Because you have spent your last winter with cold drafty windows.
- Your aunt and uncle, who are building a 4 season porch full of windows.
- Your boyfriend, the guy who can do anything - even install windows,
- Your sister who has lived with that hail damage on her siding for two years too long.
No matter who you know or what their reasons are for calling, Universal Windows Direct will come to your home, discuss your project, answer your questions and leave you a price. The price reflects when you buy direct. Contact us today!