PRIVACY POLICY

Last Updated: September 29, 2026

Brager Remodeling, LLC, doing business as Steve the Window Guy (“Steve the Window Guy,” “we,” “us,” or “our”), respects your privacy and is committed to responsibly handling the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

This policy applies to information collected through stevethewindowguy.com, online scheduling and contact forms, telephone calls, text messages, email communications, and other interactions with our business. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Information We Collect

Depending on how you interact with us, we may collect information including:

Contact Information

  • Name

  • Home or project address

  • Mailing address

  • Telephone number

  • Email address

Project and Appointment Information

  • Products or services you are interested in

  • Appointment dates and times

  • Project details and notes

  • Measurements and property information

  • Estimates and quotes

  • Contracts and transaction information

  • Installation and service information

  • Communications concerning your project

Communication Information

When you contact us by telephone, email, website form, scheduling system, or text message, we may retain the information contained in those communications and information needed to respond to your request.

Website and Device Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address

  • Browser and device type

  • Pages visited

  • Referring website or source

  • Approximate location derived from an IP address

  • Website interactions

  • Cookies and similar technologies

We may use analytics and advertising technologies to understand website performance, determine how visitors find our website, measure advertising effectiveness, and improve our marketing.

How We Use Personal Information

We may use personal information to:

  • Respond to inquiries

  • Schedule and confirm appointments

  • Prepare estimates and proposals

  • Provide home-improvement products and services

  • Communicate regarding appointments, projects, installations, warranties, and service

  • Maintain customer and project records

  • Process transactions and administer customer accounts

  • Provide customer service

  • Send follow-up communications

  • Send marketing communications where permitted by law

  • Analyze the effectiveness of our advertising and marketing

  • Improve our website, services, and business operations

  • Prevent fraud, misuse, or security incidents

  • Comply with legal, licensing, accounting, tax, insurance, and regulatory obligations

Text Messages

If you provide your mobile telephone number, we may use it to communicate with you regarding inquiries, appointments, estimates, projects, installations, service, and other communications relating to your relationship with us.

Where required, we will obtain appropriate consent before sending marketing or promotional text messages.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP to a marketing message. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services from Steve the Window Guy.

We do not sell or rent mobile telephone numbers or text-message consent information to third parties for their own marketing purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Email Communications

We may use your email address to respond to inquiries, communicate about appointments or projects, provide customer service, and send other business communications.

We may also send promotional or marketing emails where permitted by law. Marketing emails will provide a method for unsubscribing from future promotional emails.

Opting out of promotional emails will not prevent us from sending communications necessary to administer an appointment, contract, project, warranty, payment, or other existing business relationship.

Cookies, Analytics and Advertising

Our website may use cookies, pixels, tags, analytics services, and similar technologies.

These technologies may help us:

  • Operate and secure the website

  • Remember website preferences

  • Understand website traffic and visitor behavior

  • Determine how visitors found our website

  • Measure advertising performance

  • Improve our website and marketing

Some third-party services may collect information directly through these technologies according to their own privacy policies.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation of some website features.

How We Share Information

We may disclose personal information to companies that perform services for us or help us operate our business.

These may include providers of:

  • Customer relationship management software

  • Appointment scheduling

  • Website hosting and website services

  • Email and text-message communications

  • Analytics and advertising

  • Payment processing

  • Financing services when requested by the customer

  • Accounting and business administration

  • Cloud storage and information technology services

  • Contractors, installers, suppliers, and other parties involved in completing a customer's project when reasonably necessary

These providers may receive information necessary to perform services on our behalf.

We may also disclose information when reasonably necessary to comply with law, respond to lawful government requests, protect our legal rights, prevent fraud or security incidents, enforce agreements, or address threats to the safety or property of our customers, employees, business, or others.

Information may also be transferred as part of a merger, acquisition, financing, sale of assets, reorganization, or other business transaction.

Sale of Personal Information

Steve the Window Guy does not sell customer contact information to data brokers or other third parties for monetary compensation.

Certain advertising or analytics technologies may involve disclosures of website or device information to third-party advertising or analytics providers. Depending upon applicable law and the technology involved, some disclosures may be considered “sharing,” “targeted advertising,” or a “sale” of personal data even when no money is exchanged.

Where applicable law provides an opt-out right, we will honor qualifying requests as required by law.

Sensitive Personal Information

We do not intentionally collect sensitive personal information through our website unless it is reasonably necessary to provide a requested service or complete a transaction.

Please do not submit Social Security numbers, financial account credentials, medical information, government identification numbers, or other highly sensitive information through ordinary website contact forms, email, or text messages unless specifically requested through an appropriate method.

We do not sell consumers' sensitive personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes.

Retention periods may vary depending upon the type of information and may include periods reasonably necessary to:

  • Maintain customer and project histories

  • Administer warranties

  • Maintain contracts and transaction records

  • Meet accounting and tax requirements

  • Meet contractor licensing and regulatory requirements

  • Resolve disputes

  • Establish or defend legal claims

  • Prevent fraud

  • Maintain business records

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with our record-retention practices.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information in our possession.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted electronically.

Your Privacy Choices and Rights

Depending upon where you live and the laws that apply to your information, you may have rights concerning your personal information.

These rights may include the ability to:

  • Request information about personal data we maintain about you

  • Request access to certain personal data

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request a portable copy of certain information

  • Opt out of certain targeted advertising or sales of personal data

  • Obtain information about certain third parties to whom personal data has been disclosed

Some rights may not apply in all circumstances, and we may retain information when permitted or required by law.

We may need to verify your identity before processing certain requests.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Minnesota Residents

Minnesota law provides certain consumer privacy protections under the Minnesota Consumer Data Privacy Act.

To the extent that the Act applies to Steve the Window Guy or to particular processing activities, eligible Minnesota consumers may exercise the rights provided under applicable Minnesota law.

A consumer whose qualifying privacy request is denied may request that we reconsider the decision. Information explaining how to submit an appeal will be provided with any applicable denial.

If an appeal is denied, Minnesota consumers may contact the Minnesota Attorney General's Office regarding their privacy concerns.

Children's Privacy

Our website and services are intended for homeowners and other adults seeking home-improvement services and are not directed to children.

We do not knowingly collect personal information from children through our website for marketing purposes.

If we learn that personal information from a child has been collected in circumstances requiring parental consent, we will take appropriate steps consistent with applicable law.

Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices of independently operated third parties. We encourage you to review the privacy policies of those services before providing information to them.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

The “Last Updated” date at the top of this policy indicates when it was most recently revised.

If we make a material change affecting how previously collected personal information is used, we will provide notice when required by applicable law.

Contact Us and Privacy Requests

Questions about this Privacy Policy or requests concerning your personal information may be submitted to:

Brager Remodeling, LLC
DBA Steve the Window Guy
9321 Penn Avenue S
Bloomington, MN 55431

Phone: (612) 866-2888
Email: melissa@stevethewindowguy.com

When submitting a privacy request, please provide enough information for us to reasonably identify you and understand the nature of your request. Please do not send Social Security numbers, financial account credentials, or other highly sensitive information by ordinary email.